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Ottawa to offer passport pick-up service in 4 additional cities, says more locations coming

More than 250,000 passport applications have yet to be processed

A crowd lines up outside a Service Canada office at the Guy-Favreau complex in Montreal on June 22. Ottawa announced Wednesday that it will offer four new passport pick-up locations across the country in an effort to manage backlogs plaguing the system.

A crowd lines up outside a Service Canada office at the Guy-Favreau complex in Montreal on June 22. Ottawa announced Wednesday that it will offer four new passport pick-up locations across the country in an effort to manage backlogs plaguing the system. Photo: Radio-Canada / Ivanoh Demers Crise du Passeport au Canada. La distribution de billets pour avoir accès au bureau des Passeports a commencé ce matin à Montréal. Photo prise au Complexe Guy-Favreau, à Montréal, Québec, Canada. Sur la photo: (Gauche à droite) Un agent distribuait des billets aux gens qui faisaient la file ce matin aux abords du Complexe Guy-Favreau. Service Canada, Immigration, Passport Canada. Le 22 Juin 2022 2022/06/22

Photo: Radio-Canada / Ivanoh Demers

RCI

The federal government plans to open four new passport pick-up locations nationally as it struggles to manage lengthy wait times and backlogs that have plagued the application process for months now.

The new application and pick-up service will be available in Trois-Rivières, Que.; Sault Ste. Marie, Ont.; Charlottetown, P.E.I.; and Red Deer, Alta.

People making applications at those locations will be able to pick up their passports in 10 business days, said Karina Gould, the minister responsible for the passport system, at a news conference in Trois-Rivières.

This will make life significantly easier for those applying for passports in these areas, she said.

Ottawa plans to offer 10-day turnaround times at nine or 10 additional locations in the near future to meet the government's goal of offering passport services within 50 kilometres of most Canadians, Gould said. 

Ottawa didn't predict extent of demand: Gould

The move to open new pick-up locations marks the government's latest effort to improve what Prime Minister Justin Trudeau has described as an "unacceptable" situation (new window) facing would-be travellers.

Service Canada, the agency that processes applications and distributes passports, warned earlier this year of an unprecedented surge in applications as Canadians eager to return to international travel flooded their offices with applications.

We knew that there would be increased demand for passports after restrictions were lifted, but we did not predict to what extent there would be increased demand, Gould said on Wednesday.

At the peak of demand this spring, applications for passports were said to be 40 times higher than before the pandemic (new window).

Gould said that the situation has improved considerably since June, when the year's monthly high of 281,055 applications were submitted.

Ottawa has pledged to hire more workers and has assembled a dedicated task force in a bid to reduce wait times.

Despite those efforts, Canadians continue to report months-long delays before receiving their passports. Those delays have forced some families to cancel their travel plans.

Extraordinarily long lines have also become a common sight at Service Canada locations, where applicants have reported going to extreme measures such as arriving before sunrise to claim a spot in line.

According to the government's latest figures (new window), 1,092,560 applications have been submitted to Service Canada since April 1, while 748,784 passports have been issued over that period.

Nick Boisvert (new window) · CBC News

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